Cancellation and Refund Policies – Zendesk

At Echidna Experiences, we understand that plans can change. Our cancellation and refund policies are designed to offer flexibility and transparency while ensuring that we can continue to provide safe, memorable nature adventures. Please read on for the details of our policies and how they apply to your booking.

Cancellation Policies

If you need to cancel your Echidna Experiences booking, please notify us as soon as possible to allow us to manage arrangements effectively.

Cancellations made more than 14 days before the scheduled activity are eligible for a full refund.
Cancellations made between 7 and 14 days prior to the activity will receive a 50% refund.
Cancellations within 7 days of the activity are non-refundable due to preparation and resource allocation.

Refunds for Echidna Experiences Cancellations

In the unlikely event that Echidna Experiences must cancel your booked activity due to weather conditions or safety concerns, you will be offered a full refund or the option to reschedule your adventure to a later date at no additional cost.

How to Cancel Your Booking

To cancel your booking, please contact our customer support team at [Insert contact email or phone number] with your booking details. Our team is here to assist you and provide guidance on the cancellation process.

Additional Information and Support

We recommend reviewing the specific terms provided at the time of your booking for any activity-specific cancellation details. If you have any questions or require assistance regarding cancellations or refunds, please reach out to our friendly support team. Echidna Experiences is committed to supporting you with a warm, knowledgeable, and customer-centric approach. We value your connection to Australia's unique landscapes and strive to make your experience as smooth and enjoyable as possible.

Thank you for choosing Echidna Experiences for your outdoor adventure. We look forward to helping you create unforgettable memories in nature.